Question & Answer

Payment Methods

Choose the option that saves you the most points

Extra Fee Comparison

Crypto Payment
0%

Extra Fee

Recommended

PayPal / Zelle
5%

Fee for VIP 0

Waived after VIP1

Credit Card
7%–9%

Bank Fee

Highest Cost

PayPal is a better choice than Credit CardLower extra fees and more predictable cost

PayPal Steps

  1. Select PayPal at checkout.
  2. Contact us for the official address.
  3. Send a screenshot and your PayPal profile name.

Credit Card Notice

7%–9% international conversion fee may apply

Charged by your issuing bank, not collected by us.

○ Actual charged amount may slightly differ due to exchange-rate fluctuations.

Free QC Service

Pre-shipment quality control explained

How QC Works

Kickwho offers FREE QC service for every order.
You may choose whether to use QC for your order.
We conduct pre-shipment quality checks before dispatch.

QC Confirmation

Review and approve the QC preview by clicking OK.
Your confirmation means you accept the item's condition.
Please check all details carefully before confirming.

After Delivery Note

Kickwho and authentic products both pursue perfection. However, manual craftsmanship may lead to minor imperfections and tolerances. Such issues also appear on many authentic items. We try our best to document and show these details on the product page for your reference.

Kickwho QC service

Refund Rules

Green = refund possible. Red = not possible.

Valid Refund Scenarios

  • Package seized by customs with freight insurance: resend or full refund.
  • Item model or size does not match your order and QC-approved sample.

Non-Refundable Circumstances

  • Wrong style or wrong size ordered by personal mistake.
  • Incorrect shipping address at checkout.
  • Refusal to complete customs procedures or pay import duties.
  • Uncollected package or refused delivery.
  • Tracking shows successful delivery.

Important Notice

International return shipping is expensive and slow.
Contact support before returning any item.

Personal Returns & Shipping

Returns, logistics, duties and insurance

Personal Returns & Exchanges

We accept returns or exchanges for personal preference or size issues.
Items must be unworn, unused and in original condition.
Buyer is responsible for return shipping costs.
Original outbound shipping cost will be deducted from your refund.

Shipping Methods & Costs

We provide EMS, DHL, UPS, ARAMEX, FEDEX, SF EXPRESS and more for most regions worldwide.
Shipping rates vary by country, region and logistics company.
Your shipping fee is calculated based on the live rate at checkout.

Duties & Taxes

All international duties and taxes are the buyer's responsibility.
They are not included in the checkout amount.

Customs Insurance

Customs insurance costs $10 per item.
With insurance: resend once for free if goods are seized or destroyed by Customs.
Without insurance: Customs risks are fully borne by the buyer.

Sizing & Order Process

Size guidance and order status

Sizing Guide

  • Men's sneakers: order your normal daily size.
  • Women's sneakers: refer to the Size Guide or use your EU size.
  • If unsure, check the Size Guide above the size selector.
  • You may leave requests in order notes, such as “Measure the length of sockliner”.

Order Process

  • In-stock orders are processed within 1–3 business days.
  • PayPal, Zelle, Western Union and Bitcoin are marked successful within 24–36 hours after payment verification.
  • Credit card payments are marked successful within 24 hours.
  • Status changes to Sent and tracking becomes available after another 2–3 days.

Pre Orders

  • Pre-order items ship once stock arrives at our warehouse.
  • If delayed, you may exchange for equal or higher-value goods or request a refund.

Track Order

Log into your account to check order status.
Tracking numbers are usually updated within 2–3 business days.
https://www.kickwho.info/account.html